Unpleasant old lady!
The WORST customer service! We've used the 63rd & May location over the past 3 years (shame on us for going back). (1) The middle-aged, female clerk usually at this location is consistently rude to me and my boyfriend during the drop off/pick up process. Crack a smile sometime, lady! (2) The first time I picked up clothes, I misplaced my receipt (hey, it happens!). She insisted that Scott Cleaners accepts no responsibility for items if you cannot produce a receipt at pick up. They were not busy, but the clerk required that I go through the stack of receipts from the past 90 days to locate the receipt. I found it and discovered she misspelled my name when she entered it into the computer system. (3) I did not pick up a dress for approximately 40 days (again, it happens), and she told me I was lucky because they donate clothing if items are not picked up within 30 days. (4) My boyfriend dropped off a suit before 9:00 am on a Monday, and they told him it wouldn't be ready until Thursday after 5:00 pm. (5) When dropping off items, don't you dare start saying or spelling your name until she asks you to do so. She will cut you off.
My first time trying Scott Cleaners, I took in my white comforter. It had been stained by my dog. When I dropped it off the lady at the front desk was so nice. She mentioned how "she loved taking care of her customers" and proceeded to giving me a coupon. She saved me some money. When I picked up the comforter a few days later all the stains had been removed. I was also very pleased that my comforter hadn't lost any of its softness. In the past, I had taken other comforters to different places-- and it seemed every time I picked them up, they had become very flat, dull and hard. Overall great experience.
We've taken our business to Legacy Cleaners at 49th & Western. They are consistently friendly. In by 9, out by 5!
The young lady who welcomed me was very nice, but when she had a question about how much one of my pieces would cost she brought out a lady from the back who I assume was the manager. There's a reason she was in the back: she has absolutely no customer service skill. She was rude and snappy to me and all I asked was how much my down coat would be to dry clean (over $25 btw...way too expensive). I would not come back here because the least you can do is be nice to the customers who keep your business running.
Started coming here a few months ago when I moved to this side of town. Nice little shop. I take 5 shirts here every week, and they always come back pressed and starched exactly how I want them to. Great price too. The only thing I've brought here are dress clothes, so I guess I can't comment on other services. But, they do a great job with my shirts for a good price.
Scott Cleaners North Oklahoma City is a US Laundry based in Oklahoma City, Oklahoma. Scott Cleaners North Oklahoma City is located at 2827 NW 63rd St, Oklahoma City, OK 73116, USA.
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