Avoid if you can. The GM (Ryan) was quick to help me set up an account, which included giving him TONS of contact info and set up auto payment for my unit. That's the best thing I can say about this location. Come back 2 weeks later to have home supplies delivered to my unit and my lock was cut off and replaced, management didn't tell me why, but there were 0 contact attempts and I gave them 4 contact phone numbers, email, and addresses w/ auto pay. Management didn't have a key to the new lock, as the key was transferred to a Midwest City U-Haul store. They would only use their locksmith, which took 1.25 hours to get there while the delivery guy and I waited. After waiting the 1st 30 minutes, I asked the manager on staff if we could use an alternate locksmith. She called the GM (Ryan) to get the OK and I could hear him tell the manager on staff "tell him if he wants his s**t, he can drive to Midwest City to get our key". Never returning here.
My family has used this location for several years when needing a truck or trailer. We have had nothing but great customer service. Every employee I have spoken with both in store and over the phone have been very helpful, knowledgeable and polite. Our family will continue to use this particular location as needed in the future. (721 W Memorial Rd, Oklahoma City, OK 73114)
I rented a 15' with 3/4 tank. When I handed it in I informed that the gauge had stuck and as a consequence I ended giving it back full. Both the clerk and the manager just looked at me and said nothing. They made a Penske costumer out me!!!
I’ve purchased and rented from this particular uhaul on two separate occasions. I found them to be highly professional. They are very upbeat, friendly, helpful and ready to take care of your needs. When I say friendly I mean it... My husband felt the same way and he hasn’t had many positive experiences with most uhaul establishments. He said, “If we ever move again he is going to come to this location without a doubt” Believe me, that says a lot.
Had a hitch installed. They broke my bumper putting it back on (they offered to pay). The wiring job the did was actually very dangerous. They went through shocks, wrapped the hot wire around where the muffler connects to the engine which melted and blew the fuse in less than 1 day. I'm going back to have this rewired. But why should I have to?
U Haul Moving Storage Of Quail Springs is a US Moving Company based in Oklahoma City, Oklahoma. U Haul Moving Storage Of Quail Springs is located at 721 W Memorial Rd, Oklahoma City, OK 73114, USA.
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