Russel the tall white American Bald Headed guy is the most unhelpful person in that building.
We used to have a fantastic mailman, but now there is a new carrier and issues with our package delivery have become increasingly more frequent. Most recently I was expecting a large Amazon Prime package and it was marked delivered (at a time way later than when we typically get USPS), but it wasn't there. It's going on 3 days since the delivery confirmation and it still hasn't shown up. We get the same response as the reviewer below, but there are security cameras in our building and we can confirm when packages are not there.
Suggestions were helpful in order to pay for postal money orders using two cards instead of only one and other helpful Services were rendered as well.
It looks like he is some type of wanna be manager or whatever but his employee helped me out instead of himself.
Always professional, helpful and friendly. Quick without seeming hurried. Personable. Applies to every everyone who has served my needs.
Why are carriers marking packages as delivered when they are not?! This is such a frustrating issue, I know it happens all the time and in many locations (just Google this issue), and the solution is so simple yet nothing is done. Thankfully Amazon is far easier to work with, so I won't be completely screwed if it never shows up.
Melinda is awesome and amazing she helped me out so much and I am very grateful to her! She had no need to do so a simple no but she went out of her standard and her kindness of heart to provided excellent customer service! Once again thank you so much!
I called his name so he could talk to my provider & he ignored me and walked off I was waiting at this post office for almost an hour or more of my time here trying to get some help while Russel is hiding in the back not caring. He actually sounds like he is telling me to get out with his tone & go to another post office. Everyone is looking at me & I want to cry but I don't. This is my second time coming here & there is no type of improvement. They stick their kindness to longterm customers & don't care about new customers.
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