If you are looking for an honest option go with my review. Please save yourself from falling in there trap. Some of the people that are on these reviews that went elsewhere are so lucky to not deal with the Brown group. I should have went with my first experience to avoid 2 years of a headache, stress, sleepless night, and hopelessness. The very first time I contacted Brown Group about a home. I was told I have to fill out & application & pay before I could even view property (hint #1). Paid did application called to report that I did application and paid. I was then told the application has to be approved before I could view property. I never heard of this so I asked for a manager I talked with Mrs. Brown who was a bully and was ready for a fight you could tell that she talks down to people in a professional was (like you are less than). She was useless so I then talked to a Tony who was awesome way to skilled to work for a company that treat tenants bad reputation. As a matter of fact he is the only one still with them. They have a high turn over normally that because the upper management sucks. Long story short I moved in they didn't tell me refrigerator was not included sent me a letter in mail threating to come and pick it up it was not new handles where broken of. House was infested with mice and rats, when I called about mice they told me I needed to pay to have a professional come out. They are MONEY hungry they requested with OKC finance housing agency to increase my rent 2 times in 1 yr without my consent. This is the hood and the people in neighborhood pay $300.00 less than me. The maintenance is awesome since they got rid of Mike or I heard he quit. Maintenance may not speak English but he understands you and fixes things quick. I know the good ones and who to ask for that's good. They also have a maintenance line another good change that gets 5 stars. The ladies at this office are mostly new and give a bunch of lip service. You will end up talking to either Tony, Desiree, or Ms. Brown notice I have not mentioned Mr. Brown I will get to him,, Tony you can yell cuss and be mad he will not get out of character with you he will ask you what he can do that you both agree on to fix it (however he is not good at calling you back) Desiree very nice met her in person offers you juice, pop, or water does not treat you like you less then. Ms. Brown forget it she is there to look pretty and to be the office bully to tenants I don't even deal with her I already no what I'm dealing with. Now to Mr. Brown the only way I can describe him is a arrogant-narcissist. I was very surprised because the main reason I chose Browngroup was because I went to Putnam City high school with him. He had himself involved in everything at school and I was aware of his academic's. However I do believe money changes people I saw him in person at there office I'm sure he didn't no who I was. I was an under classman in high school. He didn't smile he didn't introduce him self he looked at me and asked me something about what someone was doing on side of building. I looked at him and I said I have no idea he then said to me well they could have picked a better place. I said excuse me what are you talking about he said they are reliving themselves on side of building and they could of picked a better place and walked away. I looked at the girl at counter who was writing my receipt which btw is not there anymore and she just made a face like she has no idea and said maybe if they let people use the restroom they would not have to go on side of building. The only thing I will say if you don't have a thick skin and know how to handle people like them please don't do business with Brown group they are rude, money hungry, no customer service. I just give you fair warning if you get into a lease with Brown group,,, You be like me sitting in a house trying to sleep listening to mice and rats scratch and run across the floor while Toby and Earleane, and there kid are on a island at the beach enjoying the rent you paid. Run from this company!!
This company doesn't even deserve a star. What a joke! For all future renters, do NOT rent from this company. You'll thank me later. The house was disgusting when we moved in and was infested with mice but wouldn't do anything about it. We discovered mold all in the vents upon move out and one closet wall was almost completely rotted. We left the home spotless and cleaner than it was when we moved in, and they are still trying to hold money from our security deposit for additional "cleaning fees". Don't waste your time! Rent from somebody who actually cares about their tenants.
After being a homeless veteran for a total of 10 months at the time..This Company and owner Earlene Brown refused to make any repairs to the property located at 2313 NE 23rd Street Oklahoma City, OK 73111 after I moved in. I had no where else to go and so I lived there for a whole year in inhumane living conditions 2015-2016! The home is an older home built in the 1940s and was in need of major plumbing and electrical repairs as well as many others etc.. Then Mrs. Earlene Brown began to attempt to terminate my lease agreement several times from move in until the lease agreement was up, even after being told in person by housing authority that the lease will not end before one year contract was up. She began to harass me thereafter with 15 days notices etc. I have all of these forms yet still and complaint letter. When seeking resolve, I put all the repairs/maintenance requests in writing with suggestions.
I've had the privilege of renting from the Brown Group in my beautiful home for more than a year, and it's past time I shared my experience. I've been in the customer service field for a very, very long time, and there is a well established trend in reviewing that we are much more likely to be moved to share our negative experiences than our positive, and I try to compensate for that when I can. I've also rented 7 apartments or houses throughout the Oklahoma city area, and without a doubt, the Brown Group is the best. The office staff is helpful, friendly, and goes above and beyond to make my home as comfortable as possible. I hope I never have to leave! Thank you guys for everything you do! And I highly recommend them to anyone considering their services. It's truly been a blessing for me personally and for my growing family
Where do I begin.
The Brown Group Real Estate Investments is a US Real Estate Agency based in Oklahoma City, Oklahoma. The Brown Group Real Estate Investments is located at 6001 Northwest Expy, Oklahoma City, OK 73132, USA.
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