My husband and I purchased new furniture on March 12, 2017. It was heavily damaged by the delivery men when they were bringing it in. I called the store and spoke with the customer service manager Frank and advise him what happened. He said no problem we will get you furniture replaced right away. So two weeks later I call back and Frank says oh that furniture is on back order it will be in in the next couple of days. April comes still now word back from galleria regarding our furniture. I call back in the middle of April. Frank states just come pick out some new furniture which we politely declined we picked the furniture we truly wanted. So on Saturday two in half months later my husband and I walk into Galleria furniture here in Oklahoma City, Ok we ask to speak with Frank. I tell him we are there to pick out our new furniture. He says good news your furniture is finally end. I then asked him what happened to communication? Why do we have to reach out every time we need to know something? So on Sunday May 21, 2017 our new furniture was finally delivered everything with smoothly this time I was very pleased. Then the delivery man called galleria and advised them we were missing a kidney pillow he claimed it did not come with one but when we purchased in we told all the pillows on that particular sofa were included. Then David Waters told me that we were not to keep the new cushion that came with our furniture. That Galleria is only replacing the outside of the sofa which was damaged. He then stated that we need to but old cushion on from our previous furniture because we sat on it for 2 months. I politely declined Mr. Waters request. I advised him it took his company over to months to replace the furniture and we were not keeping the old cushion. He then began to be very disrespectful stating that I was being a terrible customer and "I should do what is right"! I was like are you serious we spent over $2000.00 with you guys and this is how your going to treat us? I will never ever buy furniture from this company again they have no integrity or customer service skills. At least at Mathis Brothers I know how I am going to be treated.
Love our new mattress we got a year ago LOVE IT!
I bought a couch and it was damaged when delivered. So I refused the couch. They brought me another one and it was damaged again when delivered. So they brought me the one off the show room floor and it also had flaws in it. Very cheaply made. You get what you pay for. I will never buy from them again. On a scale of one to 10. I give them a 2.
My sales person was Terri Gratts, she was such a big help explaining everything and helping us choose what. She gave a good perspective on her opinion of preference. She's not pushy. She's very chill and friendly! Although one of our couches took a little more longer than expected to come in. Other than that the customer service was five stars
It is gorgeous & comfortable.
Went back again & bought a new king sz mattress for our upstairs - all of it is GREAT PRICES & QUALITY!
been back & bought a leather sofa.
ROBERTO is our Salesman! He is great :)
If I could give zero stars I would. Nightmare of an experience. After waiting years to treat ourselves to a nice set of bedroom furniture, this has been heartbreaking. We paid over 2000 for the set. After a month of waiting we call to find out a piece was on back order and no one told us. It was 3 months before we had our complete order. Long story short, every single piece had a defect. The drawers do not shut correctly (one doesn't shut at all), the bed came with the wrong slats, and a parlor chair we ordered arrived with broken springs. After eight months of messages, emails, and website complaints, I finally was contacted by a service representative. (The GM didn't bother to call me until I complained to better business bureau). All they will offer to do now is pick up the pieces and repair them. So we are supposed to clear out our dressers and bed stands and just send our furniture off while we continue to make monthly payments in hopes that it is actually repaired right and in a timely manner which I highly doubt at this point. I asked for a partial credit for the huge inconvenience and was told it was not possible. I asked that replacement furniture be ordered so we did not have to function without dressers, etc. I was told it wasn't possible. I asked for a partial credit back in addition to having the furniture repaired. I was told it wasn't possible. After 10 months of trying to find resolution, they offered me a measly $500 credit to keep the furniture as is. I am completely disgusted that the management feels it is acceptable for a consumer to buy a brand new 2000 set of furniture in which every single piece requires repair and reconstruction. Disgusting. Save yourself the time, money, and effort and buy used furniture off Craigslist.
Galleria Furniture is a US Furniture Store based in Oklahoma City, Oklahoma. Galleria Furniture is located at 3700 W I 40 Service Rd, Oklahoma City, OK 73108, USA.
Please contact with Galleria Furniture using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Galleria Furniture opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Furniture Store in Oklahoma City