this is the absolute worst Kay ever. They have THE worst customer service. my fiancé got my ring at the outlet mall (they were so friendly). but it was too big so he called and asked if i could drop it off to get it resized and they said yes then when i went up there they had an extremely bad attitude and told me i couldn't and talked to me like i was stupid. he had to come all the way up there just to drop it off after they had told my fiancé i could drop it off. Then when it was ready he called them again to see if it was okay if i pick it up (i work at the mall) and they said yes no problem. so i went to pick it up and they once again had an attitude with me for no reason and looked at me like i'm dumb telling me since my name wasn't on it i can't pick it up and i had mentioned my fiancé calling and they had just denied the whole thing. BY THE WAY, my ring was still too big. they measured and it fit but then i got my ring back and it was HUGE still. my fiancé had called AGAIN and asked if i could get a thing put in it just to make it smaller for now and if i could come up there and they said yes that's fine. i went up there not even a minute later and said they couldn't do it for me cause the guy that does it isn't there anymore and whatever. Today my fiancé and i went together to just exchange the ring in general and the MANAGER Olivia was SO rude when we just told her we wanted to exchange it. We ended up just leaving because they are all rude and have attitudes. I will NEVER step foot in this place ever again. Don't work in customer service if you're just gonna be rude to everyone for no reason? From now on we will be going to the outlet. do NOT EVER go here.
My husband and I were shopping for 5 year anniversary rings and Linh was awesome. She was very patient with us and very helpful throughout our shopping experience. Thanks!
Definately would not recommend this place. I have been in this store three different times trying to talk to someone about ordering wedding bands. Each time, there are only two people working and no one acknowledges me during the hour I wait. When I ask someone about helping me, they reply that they are busy (even though there is only one other couple in the store), but someone with be with me shortly. 40 minutes later I leave. I come back a couple hours later and still receive no service.
This place is awful. The customer service is a joke. Everyone passes the buck on responsibilities. I waited around for 30 minutes while two different people passed my wedding ring back and forth so someone could inspect it. Store aside, Kays as a whole is crap. I've had my ring repaired 3 times in less than a year and it's still damaged. Do not waste your time. Go somewhere else!
This place has been great! The people who work here are all nice and very helpful! When my Fiance bought my engagement ring here they worked with him and customized the design until he got exactly what he wanted. Plus, they clean my ring for free anytime I am there and they offer a warranty on the diamonds in my ring.
Kay Jewelers is a US Jewelry Store based in Oklahoma City, Oklahoma. Kay Jewelers is located at 1901 Northwest Expy Suite 2026A, Oklahoma City, OK 73118, USA.
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