Plan on spending 30 plus minutes to purchase an item even if you know EXACTLY what you want. It will take that long to get assisted even at the counter.
The staff in the store is shockingly bad. So bad I almost walked out, but, I am visiting family and wanted to buy an item in store for once. Not a single sales person felt the need to say "welcome, let me know if I can assist!"...when I said "this is my first time in a KS store" no one explained to me that I needed to provide the item to a sales person and they would get a new item from the back.
The icing on the cake was when I provided a bracelet to a sales person and I was told it would be held with my other items up at the front desk. I ended up buying 3 items and I did not check the items while the person rang me out. I mean, how hard is it to pick out the exact item a customer handed you?? Once I got home, to my surprise, I received the wrong bracelet! It was similar but not so similar where it could have been an easy mistake. My view on this is-sales person either pulling a fast one or absolutely not paying attention.
This review is 100% on the store staff. I went in today to be able to purchase a necklace for my mothers birthday. When I walked in I was uncertain of exactly what I wanted and was greeted with a very short hello from a girl standing by the door with other associates talking to one another. I told her why I was there and that I was in need of a necklace for her birthday. She rudely asked me if I knew what I wanted and when I replied I wasn't sure she brushed me off and told me that everything was just scattered around and that if I found what I was interested in to then let someone know at that time. I looked around and no one was willing to break away from their conversations to assist. I wound up walking out without making a purchase. I will not return to this store completely based upon the staff and the unwillingness to help.
I asked for an alcohol wipe to try on earrings and I was looked at like I had 20 heads. Hey guess what staff- you should have them readily available for customers trying on earrings!
I love Kendra Scott jewelry and do not have a brick and mortar store anywhere near me in Boston. I have ordered jewelry several times online and received KS gifts. I appreciate the jewelry.
I will contact the corporate office because I am pretty concerned about the alcohol wipe situation and would love to know if I should expect poor service at other locations.
My mom took me here for muy birthday month discount and I wear my necklace everyday! I love it!
Had a great experience! Staff was helpful and friendly. The store is beautiful with Lots of choices to pick from. I went for my birthday and got a piece of jewelry 1/2 off!! I'll definitely be back!!
I've spent plenty of money here but will never visit this location again. You basically have to beg someone to assist you with your purchase. The quality of the merchandise is fantastic but the snobbery of the staff is unacceptable.
This review is purely based on the store and staff...
Kendra Scott is a US Jewelry Store based in Oklahoma City, Oklahoma. Kendra Scott is located at 5810 N Classen Blvd Suite 2, Oklahoma City, OK 73118, USA.
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