Not the best car buying experience but not the worst either. Great selection
Crooks
At the time of our purchase the sales team seemed very helpful and honest. We went to look at a used Kia Sedona. We checked the carfax and did have a few questions as to why a 2012 with only 63K miles had 4 owners. They didn't have an answer, or at least didn't want to give us an answer. The carfax showed NO issues. Which now I have questions for carfax. Before heading out for the test drive my husband heard a grinding noise when the van was started. Shut off the vehicle to restart and didn't hear it again. So we went on the test drive. We did notice one of the power doors didn't open when we pushed the button but we could open them manually. We also saw that the remote start didn't work 100% of the time but I didn't care about that either. So into the wheeling and dealing. We asked about about how much to fix the door. They told us the car was AS IS and they wouldn't fix anything. They were an Audi dealer and didn't normally have Kia's on their lot. They picked it up at an auction. We made the decision that learning the door could be fixed for around $300 we would buy. We were heading to TX and live in KS and they weren't offer enough for a trade in. So we signed a paper about leaving our vehicle there saying they weren't liable for any damages. It was a week what could happen. So we loaded up in the new van and headed to TX. The very next day and every day since, when we start the van the grinding noise is there and black smoke pours out of the tail pipe. ( we didn't see the smoke until after returning to KS. I happen to be behind the vehicle when it was being started and saw the smoke. When back in KS when I saw the smoke I thought it was coming from the engine) After a week in TX we went to pick up our Rendezvous and it had a scratch down the drivers door. We just shook our heads. It was a Sunday and no one around, or we would have chatted about the noise. My complaint is There is NO way they didn't hear or see the smoke. They didn't disclose this information when we asked about the car. It's only been 3weeks. Our Kia has been in our local Auto shop for 5days for them to figure out what is going on. Going back to the dealership isn't an option as we live 5hours away. I can't say all the Bob Moore dealerships are shady, but this one I won't look twice at again.
Great people!
Bob Moore Auto Group is a US Car Dealer based in Oklahoma City, Oklahoma. Bob Moore Auto Group is located at 13010 Broadway Ext, Oklahoma City, OK 73114, USA.
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