A gentleman named Mehdi working at perfume counter, he is an amazing sales person! So helpful and great knowledge about different brands & scents! Thank you Mehdi and a Gucci representative a wonderful lady called Eliska!!!
I have to preface this review by saying customer service is my business everyday. Because of this I hold others to a higher standard, especially a renowned iconic company like Dillard's. This experience was the WORST customer service I have ever received, and I despite Dillard's being a department store I frequent for my work attire, I will never shop there again.
After 15 minutes of waiting in silence, I must have made him uncomfortable because he said, I'll just call the other manager.
I made a trip there yesterday, presented my receipt, shirt and credit card with ID to receive what I was due. When I explained the situation to the gentleman there (since I do not know his name: he was an older white gentleman with glasses) his attitude changed from friendly to apathetic. He said in-store credit was all he could provide. I asked to talk to his manager. "He is at lunch. It will be a long while" was his reply. I said I would wait. (It was 77.35 coming back to me, of course I would wait)
Be aware of the price of your item and if it's on sale. Two girls upstairs just reran an item I bought from on sale to full price. I asked them about the ajudgment and she lied. She said she rang in the wrong tax amount. B'S I have worked retail 12 years...try again. I had to take it downstairs to be adjusted. No one seemed to care what happened. They work on commission.
I looked at him flabbergasted and asked why he wasn't called in the first place. The man stared at me and said flatly "I didn't want to bother him with this." I told him that I wanted to talk to that manager face to face now, but remained calm.
I purchased a 119 dollar polo shirt from Dillard's. I noticed the next day I went to the mall that it was supposed to have been 65% off. I did not get my discount when I purchased the shirt.
He picked up the phone called the manager, turned around and said something in a hushed tone, and then said loudly "Yes, yes sir. Got it."
I wanted a prom dress to be ordered. I called and it ring for maybe 3 minutes before someone picked up and hung up immediately. I guess they didn't want that 280 dollars.
What a nightmare. Never shopping at Dillard's again and I would not recommend them to anyone.
Great products but the employees there are very rude! That's disappointing
He said, he is too busy to come see you. He told me in store credit is your only option.
Dillard S is a US Department Store based in Oklahoma City, Oklahoma. Dillard S is located at 1901 Northwest Expy #1001, Oklahoma City, OK 73118, USA.
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