My service was better on sprint too.... great
In addition to all of the above, I went back into the original store after my first "surprise bill" and was told that I could expect all future charges to be no more than $140 each month. The very next month was the ONLY month out of six months in which T-Mobile kept its promise.
Will tell you anything to get you to switch and then if you want it you better be prepared to call over and over to get someone to do it
Great customer service at this location! Have been very pleased with the staff!
Helpful staff, usually two employees working. If both are helping customers expect a wait.
Since that time, every single month has been a complete nightmare! Last month I spent four hours of my time trying to straighten this matter out. The representative was as helpful as he could be and I was assured that the matter was handled. Far from it! For my very next bill, I received a text message stating my new balance was $280, and within a day or two I received another text message stating my bill was $209! As of today's date, which is May 5, 2017, I have had only one bill that was actually the $140 that I was promised! The two initial phones that I went in to purchase and set up services with were paid for in full on the date the agreement was made. Approximately $1500 was given to T-Mobile that day. I am now getting billed a separate charge for the two additional phones that I didn't even want in the first place!
Promised they would give this credit and that money off and blah blah. Had to keep calling and had to go to the store to get the money they promised me. Then they promised to pay my total switching costs from Sprint which they didn't.
T-Mobile has been an absolute mobile phone nightmare for me! If this isn't resolved this month I am giving up the fight and moving to another carrier!!!
Best experience I have ever had when dealing with a cellular provider. Tracey was our salesperson and was great. We got the deal we expected (2 For $100), plus some extras, and were in and out of the store in less than 20 minutes. We switched from At&t, had paid-off iPhones, (which were unlocked via At&t's website beforehand), and the process was exceptionally quick to transfer over. A month later, the bill was exactly as promised at the time of purchase with no hidden fees. What I thought was going to be an arduous process, turned out to be very easy thanks to the excellent service.
Was in the store for almost three hours when I'd already been in the day before so they knew what I was there for. Locked themselves out of the safe multiple times....
I changed to T-Mobile from AT&T solely for the purpose of getting no "surprises" on my bill each month. When I went into the store on 140th and West Pennsylvania in Oklahoma City on November 16, 2016, I was told about a special three-day promotion in which I would get two lines that I would pay for with an additional two lines free. I was promised that my bill would be $140 each month no matter what! At the time, I only needed two lines but went with the promotion for two free phones with no additional charge.
T Mobile is a US Electronics Store based in Oklahoma City, Oklahoma. T Mobile is located at 14220 N Pennsylvania Ave, Oklahoma City, OK 73134, USA.
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